职场沟通技巧(四)应善于反映对方的感受,韩穹授课见证 -【讲师网】韩穹授课见证,韩穹博客,韩穹网站,韩穹文章,韩穹最新文章

韩穹:职场沟通技巧(四)应善于反映对方的感受

职业素养

2016-01-20 10172

职场沟通技巧(四)应善于反映对方的感受

　　如果谈话的对方，为某事特别忧愁、烦恼时，就应该首先以体谅的心情说：“我理解你的心情，要是我，我也会这样。”这样，就会使对方感到你对他的感情是尊重的，才能形成一种同情和信任的气氛，从而，使你的劝告也容易奏效。

　　职场沟通技巧(五)应善于使自己等同于对方

　　人类具有相信“自己人”的倾向，一个有经验的谈话者，总是使自己的声调、音量、节奏与对方相称，就连坐的姿势也尽力给对方在心理上有相容之感。比如，并排坐着比相对而坐在心理上更具有共同感。直挺着腰坐着，要比斜着身子坐着显得对别人尊重。

上一篇职场沟通技巧(五)应善于使自己等同于对方

上一篇职场沟通技巧(三)要耐心地倾听谈话，并表示出兴趣

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Source:System.Web
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Source:mscorlib
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